Agree the boundaries
Set the purpose, eligible contacts, messages, channels and escalation rules before rollout.
ReviewProsper capabilities
From past customers and new enquiries to your next sales conversation.
Start with SMS follow-up on your own customer list. Where useful, we can also build enquiry response, quote follow-up and handover workflows around the channels your team uses. We agree the scope before building.
Book a 15-minute coffee with WadeRecover opportunitiesPrioritise conversationsConnect your team
Choose a capability
01 / Lead recovery
Restart conversations you have already earned.
Reconnect with past customers who may need you again, or people who enquired but never bought. Choose one group, find out what they need now and give your team a clear next step.
What we can build
- Segment eligible contacts by their past enquiry or purchase
- Manage replies and respect stop requests
- Hand interested people to a nominated team member
See an example workflow
An old enquiry becomes a current conversation.
Choose one eligible segment → agree the message → capture current interest → hand over the reply.
Illustrative workflow, scoped to your business.02 / Enquiry response
Make the first response useful.
Coordinate new-enquiry and missed-call follow-up so people know what happens next, even when your team is busy.
What we can build
- Respond through agreed SMS, email or website chat workflows
- Ask what the person needs and when they want to talk
- Route unanswered questions and callbacks to your team
See an example workflow
A missed call gets a next step.
A missed-call event triggers an agreed follow-up → the customer explains what they need → your team receives a callback task.
Illustrative workflow, scoped to your business.03 / Who to call first
Know who to call first, and why.
Use questions you agree to understand what the person needs and when. Give your team the conversation and a clear next step. Advice, pricing and eligibility decisions stay with your people.
What we can build
- Use agreed questions and conversation priorities
- Keep the customer’s answers alongside the handover
- Escalate advice, pricing and exceptions to a person
See an example workflow
A useful brief replaces a cold callback.
Capture the need and timing → apply agreed conversation priorities → route a summary and suggested next action. Financial advice, risk, credit and eligibility decisions stay with qualified people.
Illustrative workflow, scoped to your business.04 / Quotes & appointments
Keep the next step from going quiet.
Follow up open quotes, prepare people for booked calls and handle changed plans with clear ownership.
What we can build
- Ask whether a quote needs clarification or a next step
- Use agreed appointment confirmations and reminders
- Route rescheduling requests and post-call follow-up
See an example workflow
An unanswered quote gets a clear status.
Ask whether questions remain → route scope or pricing questions to your team → record the agreed follow-up. A reply is not treated as a sale.
Illustrative workflow, scoped to your business.05 / Connect conversations to your team
Keep the conversation connected.
SMS, email and website chat support the workflow. Agree the channels and connections to your customer system (CRM) that fit your business, so the team can see the context they need.
What we can build
- Website chat can capture intent and route enquiries
- SMS and email workflows support agreed follow-up
- CRM handover can include conversation history, owner and next action
See an example workflow
A website enquiry reaches the right person.
Capture the enquiry in chat → ask the agreed questions → pass the context into the agreed CRM workflow → notify its owner. We check integration fit before promising a connection.
Illustrative workflow, scoped to your business.06 / Customer follow-up
Stay useful after the sale.
Build appropriate customer follow-up and review-request workflows around your business’s service milestones. Keep requests relevant and give your team visibility of replies.
What we can build
- Follow up eligible customers at an agreed point
- Send neutral review requests without promising ratings
- Route service questions and feedback to a human owner
See an example workflow
A completed job becomes a thoughtful follow-up.
An agreed service milestone starts the workflow → ask for honest feedback or a review → send service questions to your team.
Illustrative workflow, scoped to your business.Managed by Wade
Your rules. A clear human handover.
Keep people involved
Give your team the conversation context and a next action. Route uncertainty and exceptions to the nominated owner.
Review the outcomes
Review replies, handovers and recorded outcomes together. Distinguish conversations from verified sales.
A focused first step
Your first test is free, if it’s a fit.
We run a small controlled test on your own list before you commit to ongoing work. We agree the scope with you before starting. Any ongoing work is agreed separately.
A 15-minute coffee with Wade is where we work out whether a test makes sense. Nothing continues automatically.